Terms and Conditions

OWNERSHIP: Owner represents that he/she is the legal owner of the pet and assume all risks, dangers, and responsibility for injuries to pet while boarding at Petpause (hereinafter referred to as the premises). Owner agrees to board the pet at Petpause with the understanding that although every possible care and attention will be given to the pet, due to the extreme unpredictability of animals, the Management and/or its servants cannot accept responsibility or be held liable for any mishaps of any nature (e.g. biting, injury etc).

PERSONAL PROPERTY: Owner understands that Owner is solely responsible for any harm, including to any other pet(s), to the employees or agents of Petpause, or to the equipment, facilities, or other property of Petpause, caused by Owner’s pet. Owner also agrees that Petpause shall not be responsible or liable for any lost or damaged personal property belonging to Owner.

VACCINATIONS: Owner represents that pet is in good health and has had all vaccinations at least 14 days before boarding (requirements include:  Distemper, hepatitis, leptospirosis, parainfluenza, and parvovirus, and Bordetella). Owner further acknowledges that it is solely the responsibility of the Owner to provide proof of up-to-date vaccinations and to produce such proof upon check-in/pick-up.

If pet is not vaccinated upon check-in/pick-up, Owner may choose to cancel the booking. If booking is cancelled, Owner will be refunded after taking into account the costs incurred by Petpause.

KENNEL COUGH: Owner further understands that even if Owner’s pet is vaccinated for Bordetella (Kennel Cough) there is a chance that the Owner’s pet can still contract Kennel Cough. Owner agrees that Owner will not hold Petpause responsible if Owner’s pet(s) contracts Kennel Cough or other pet-to-pet transmitted ailments.

FLEA/TICK: Flea/tick treatment is COMPULSORY and must be valid for the entire boarding period. If fleas or ticks are found on pet during check-in, a flea/tick bath treatment will be applied and charged to Owner at a rate of up to $80.00 depending on severity and size of pet.

EMERGENCY: Due to the way that pets interact with one another, minor cuts and scratches can occur even though they are carefully supervised at all times. In the case of an emergency, if Owner is uncontactable, Petpause is authorised to seek immediate veterinary care. All costs in connection with veterinary, medical or other treatment, shall be Owner’s responsibility. Owner hereby release and agree to save and hold harmless, Petpause, its employees and agents from any and all liability, claims, suits, actions, loss, injury or damage of any nature or kind, or for any liability, claims, suits, actions, loss, injury or damage which Owner or pet may sustain or which may be caused in any way. 

VETERINARIAN LIABILITY AND CARE: Owner agrees to authorise Petpause to obtain medical treatment for Owner’s pet if pet appears ill, injured, or exhibits any other behavior that would reasonably suggest that medical treatment is required. Owner agrees to be fully responsible for the cost of any such medical treatment and for the cost of any transportation for the purposes of such treatment. Owner gives permission to Petpause to use Owner’s vet or nearest 24-hour vet hospital for required treatment. 

SELF-PROVIDED FOOD/MEDICATION: If your pet is prone to intestinal upset, it is recommended to always bring his/her food. Switching food suddenly along with the stress of boarding can lead to diarrhoea and/or other gastro-intestinal issues which may require a veterinary visit at Owner’s expense. Owner agrees that it is the Owner’s responsibility to leave adequate supply of food (if Owner chooses to provide own food) and medications for Owner’s pet during the entire time Owner’s pet is cared for by Petpause. Should the food/medication supply need replacement, Owner authorizes to purchase replacement and Owner will reimburse Petpause for the actual food and medication costs plus up to $25.00 time/distance trip fee (per occurrence).

WEAKENED IMMUNE SYSTEM: Owner understands special-needs, young and senior pets naturally have a higher risk of injury, stress-related illnesses, weakened immune system, or exacerbation of any pre-existing condition. As such, by using our facility for boarding the Owner is waiving any claim for injury or illness experienced by Owner’s pet while in our care. We are also unable to accept pets who are younger than 90 days or older than 15 years old.

ELDERLY PETS: Owners of elderly pets (approaching the end of life) need to know if in the event Owner’s pet passes on while in the care of Petpause, Petpause’s policy is to transport Owner’s pet to Owner’s vet where pet will be held until Owner can be reached by the Vet for further instructions. If Owner’s vet is closed or unable to take in the pet, Petpause is authorized to transport to the nearest 24-hour facility. Trip charge will apply based on time/distance.

CHECK-IN/CHECK-OUT TIME: Check-in and check-out time is from 11am to 3pm daily. Timing outside this period is available only via transportation (pick up/drop off) by Petpause.

CANCELLATION / NO-SHOW POLICY: Cancellations must be done 48-hours prior to reservation date. If cancellation notice is less than 48-hours an amount of two nights stay will be invoiced. 

REFUND: No refund will be given if Owner chooses to check in pet after the agreed check-in date or collect the pet before the agreed check-out date.

CAUTION: If pet is not picked up by 7 days after checkout date and no communication is received from Owner by the management, Owner acknowledges that Petpause shall have an express right to transport pet to any shelter or other person to satisfy liens for nonpayment of services.

Please note that baths may be given to dirty pets at our discretion and at Owner’s cost.

AGGRESSIVE PETS: Any pet demonstrating aggression or other behavior deemed unacceptable by Petpause may be required to leave boarding. There will be an additional charge of at least $5.00 per day added to your bill if your pet is determined to be aggressive, difficult to handle or requires extraordinary private time. If we are unable to handle your pet, we reserve the right to demand that you make alternate care arrangements for your pet immediately.

RIGHT OF REFUSAL: Petpause reserves the right to refuse admittance to any pet or dismiss any pet that does not meet or maintain the health, temperament or other boarding standards. The determination shall be made at the sole discretion of Petpause. 

PICTURES & VIDEOS: Owner agrees to allow Petpause to use Owner’s pet’s name and any images or likeness of Owner’s pet taken while he/she is at Petpause, in any form, for use at any time, in any media, marketing, advertising, illustration, trade or promotional materials without compensation, and Owner releases to Petpause all rights that Owner may possess or claim to such image, likeness, recording, etc.

FULL FORCE AND EFFECT: Owner further understands and expressly agrees that each and every of the foregoing provisions contained in the above paragraphs shall be in force and effect and shall apply to each and every occasion on which Owner’s pet stays with Petpause. 

Owner, without limitation, agrees to fully indemnify Petpause for any and all such liability, claims, suits, actions, losses, injury or damage. Owner agrees to abide by the rules and regulations and accepts all the terms and conditions, and confirms the truthfulness of the contents of the Booking form completed.